Alpha Web Banking

• View your balances and the movement of your accounts and cards
• View details of Direct Debits and Standing Orders
• Transfer funds between your own accounts and third-party accounts with Alpha Bank
• Transfer funds to beneficiaries of other banks in Cyprus
• Give instructions for Standing Orders between your accounts and to other clients of the Bank
• Send SEPA or SWIFT payment orders to third parties in Cyprus and abroad
• Upload payroll and other mass payments files or enter multiple transfers for real time execution
• Have fast and easy access to the directory of Cypriot and foreign banks thanks to an integrated search engine
• Have access to the e-vouchers of your transactions and cheques, with the option to print or save them
• Have access to electronic copies of your statements of account (e-statements), with the option to print or save them
• Monitor your cheques, once they are cleared, with the option to print or save electronic copies
• Create, process and remove lists of beneficiaries for easy transfers to third parties
• Pay utility bills as well as your loan and card installments
• Pay your insurance premiums with Altius Insurance
• Pay your taxes
• Place orders for chequebooks
• Apply for the re-issue of official statements of account
• View foreign currency exchange rates
• Give instructions for manual execution from your branch within normal working hours (financial instructions, issue of banker’s drafts, new standing orders, statements of account, cheque cancellation orders, amendment of payment orders, renewal of time deposit accounts, transfers from a notice account, re-issue of cards due to wear and tear, re-issue of cards due to wrong name, card activations, re-issue of PIN)
• Order and manage the Additional Security Code devices
• Manage mobile devices (smartphones and tablets) that can access your accounts
• Communicate easily with the Bank using secure web-based mails.

• Secrecy and inalterability of data
  Secured through the SSL 128 bit encryption communication protocol.

• User authentication 
  Alpha Web Banking “recognizes” you as a user and allows you to access the system with your User ID and PIN. In case you enter a wrong PIN three times in a row, the subscription is automatically “locked” for security reasons. 
  Your code is valid for 12 months. After this period, the system will ask you to change it. 
  
  Choose complex secret codes and store them safely to ensure they are not intercepted. Don’t forget that keeping your personal security codes is your own responsibility. In case you establish or suspect that they have been intercepted, you must notify the Bank immediately.
  
  Alpha Bank will never ask for your codes, by any means whatsoever (via the phone or e-mail). They are personal and you must not disclose them to anyone.

• Additional Security Code 
  In case you have activated the “Additional Security Code Service”, access to the service requires an additional one-time security code (6-digit code) generated by the “Additional Security Code” device or the “Alpha Safe Access” application. 
  
  The Additional Security Code Service is required for the execution of transactions relating to transfers to third-party accounts with Alpha Bank or other banks in Cyprus or abroad, as well as for submitting General Payment Instructions. 
  
  The combined use of the Additional Security Code Service, the User ID and the PIN contributes to stronger identification and protection. The unique code generated each time is used only once and is based on an algorithm which is unique to each device/ application.

• Automatic Sign-off
  For greater security, you will be automatically disconnected in case you have been inactive for twenty minutes since the time you have signed in to use the service.

• Transfer limits
  Alpha Express Banking applies transfer limits to prevent accidental or deliberate transfers of substantial funds from your accounts to third parties or in other currencies.

• Controlled access 
  The Bank uses security systems that control and record all access to its systems and interrupt any related unauthorised activity.

Alpha Web Banking allows users to have different levels of access for each account connected to the service, if required. This ensures proper and safe use in areas such as the workplace, where a gradual conduct of transactions is necessary, while providing absolute security in your online transactions. A key advantage of this service is that it offers full control and the option for one or more users to carry out transactions in one account, irrespective of where they are or their working hours.

The service provides users with the following levels of access:

• Limited Access: Right to view account balances and movement
• Controlled Access: Right to view account balances and movement as well as enter transactions that require the approval of a user with Authorisation Access
• Authorisation Access: Right to view account balances and movement and approve transactions entered by users with Controlled Access
• Full Access: Right to view account balances and movement and execute transactions directly.