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E-BANKING
Loans
Alpha Development Loan
Cover the needed liquidity and the necessary working capital requirements for the development of your business.
Alpha Equipment Loan
Obtain the new and modern equipment you desire, as well as the business vehicle of your choice and improve the services of your business.
Alpha Commercial Mortgage Loan
Give substance to your plans of obtaining or renovating your business premises with a highly competitive interest rate and particularly favourable terms.
Overdraft Limit
Ensure the necessary liquidity and meet any operational or exceptional business need.
 
Adjustment Programs
Viable solutions with debt modification and loan arrangments according to your financial state and nees. 
Cards
Credit Cards
Benefit from Alpha Bank unique reward programs and enjoy your privileges right from the first transaction.
Debit Cards
Simplify your daily transactions with Alpha Bank debit cards. 
Card Reward Programs
Enter a world of unique benefits and services offers by the Alpha Bank cards' Reward Programs.
Card Services
Fast pay, greater security and instant notfications with Alpha Bank card services.
Useful Card Information
Get informed on antything new regarding Alpha Bank cards. 
Deposits
Alpha Payroll
Choose Alpha Bank for your company's payroll and benefit from special privileges and discounts. 
Deposit Accounts
Meet your banking needs and give flexibility to your everyday transactions.
Term Deposits
High returns and flexible programs so you can choose an account suitable for your business needs. 
Foreign Currency Accounts
Foreign Currency Accounts are mainly addressed to depositors with higher income, non-Cypriot residents, as well as repatriates and international businesses. 
Insurance
Future & Savings
Provide now for the future by selecting the right insurance plan. 
Life & Protection
Protection insurance plans you can combine with other insurance or savings plans.
Property & Personal Items
Insure your house or your business by choosing plans that inspire trust and security.
Health
Protect yours and your beloved ones' health and ensure the best possible care in case of unexpected events. 
Investments
Trade Services
Alpha e-Banking
Alpha e-Statements
Manage easily and quickly your accounts through Alpha e-Banking secure environment. 
Alpha Web Banking
Manage easily and quickly your accounts and perform safely your transactions through your laptop or desktop, whenever you need to.
Alpha Mobile Banking
Get instant access to your account and perfomr easily and quickly transactions any moment, wherever you rare, through your mobile phone or your table. 
Alpha ATM Banking
Perform basic transactions around the clock on Alpha Bank enhanced Automatic Teller Machines (ATM), quickly and securely. 
 
Alpha API Banking
Discover open banking, experiment with software applications and develop applications and services addressed to Alpha Bank clients.
Search
Find out what you are looking for.
Contact
Let us know your
issue in writing
CONTACT FORM
Support center & FAQs SUPPORT CENTER
22 88 88 88
Daily Monday to Thursday 07:30 - 15:00 Friday 07:30 - 14:30

Alpha Web Banking

Manage easily and quickly your accounts and perform safely your transactions through your laptop or desktop, whenever you need to.
  • 4 levels of protection
  • All kinds of transactions
  • 24/7 access
  • Alpha e-Banking
  • Alpha Web Banking

Carry out your transactions wherever you are 


With Alpha Web Banking you can perform any kind of transaction and access your account at any moment, wherever you are, through a laptop or a desktop, thanks to various protection levels. 
  • Benefits
  • Secure transactions
  • Levels of user access
  • More info
  • View your balances and the movement of your accounts and cards
  • View details of Direct Debits and Standing Orders
  • Transfer funds between your own accounts and third-party accounts with Alpha Bank
  • Transfer funds to beneficiaries of other banks in Cyprus
  • Give instructions for Standing Orders between your accounts and to other clients of the Bank
  • Send SEPA or SWIFT payment orders to third parties in Cyprus and abroad
  • Upload payroll and other mass payments files or enter multiple transfers for real time execution
  • Have fast and easy access to the directory of Cypriot and foreign banks thanks to an integrated search engine
  • Have access to the e-vouchers of your transactions and cheques, with the option to print or save them
  • Have access to electronic copies of your statements of account (e-statements), with the option to print or save them
  • Monitor your cheques, once they are cleared, with the option to print or save electronic copies
  • Create, process and remove lists of beneficiaries for easy transfers to third parties
  • Pay utility bills as well as your loan and card installments
  • Pay your insurance premiums with Altius Insurance
  • Pay your taxes
  • Place orders for chequebooks
  • Apply for the re-issue of official statements of account
  • View foreign currency exchange rates
  • Give instructions for manual execution from your branch within normal working hours (financial instructions, issue of banker’s drafts, new standing orders, statements of account, cheque cancellation orders, amendment of payment orders, renewal of time deposit accounts, transfers from a notice account, re-issue of cards due to wear and tear, re-issue of cards due to wrong name, card activations, re-issue of PIN)
  • Order and manage the Additional Security Code devices
  • Manage mobile devices (smartphones and tablets) that can access your accounts
  • Communicate easily with the Bank using secure web-based mails.
Transactions and personal data with 6 different security measures:
  • Secrecy and inalterability of data
    Secured through the SSL 128 bit encryption communication protocol.
  • User authentication 
    Alpha Web Banking “recognizes” you as a user and allows you to access the system with your User ID and PIN. In case you enter a wrong PIN three times in a row, the subscription is automatically “locked” for security reasons. 
    Your code is valid for 12 months. After this period, the system will ask you to change it. 

    Choose complex secret codes and store them safely to ensure they are not intercepted. Don’t forget that keeping your personal security codes is your own responsibility. In case you establish or suspect that they have been intercepted, you must notify the Bank immediately.

    Alpha Bank will never ask for your codes, by any means whatsoever (via the phone or e-mail). They are personal and you must not disclose them to anyone.
  • Additional Security Code 
    In case you have activated the “Additional Security Code Service”, access to the service requires an additional one-time security code (6-digit code) generated by the “Additional Security Code” device or the “Alpha Safe Access” application. 

    The Additional Security Code Service is required for the execution of transactions relating to transfers to third-party accounts with Alpha Bank or other banks in Cyprus or abroad, as well as for submitting General Payment Instructions. 

    The combined use of the Additional Security Code Service, the User ID and the PIN contributes to stronger identification and protection. The unique code generated each time is used only once and is based on an algorithm which is unique to each device/ application.
  • Automatic Sign-off
    For greater security, you will be automatically disconnected in case you have been inactive for twenty minutes since the time you have signed in to use the service.
  • Transfer limits
    Alpha Express Banking applies transfer limits to prevent accidental or deliberate transfers of substantial funds from your accounts to third parties or in other currencies.
  • Controlled access 
    The Bank uses security systems that control and record all access to its systems and interrupt any related unauthorised activity.

Alpha Web Banking allows users to have different levels of access for each account connected to the service, if required. This ensures proper and safe use in areas such as the workplace, where a gradual conduct of transactions is necessary, while providing absolute security in your online transactions. A key advantage of this service is that it offers full control and the option for one or more users to carry out transactions in one account, irrespective of where they are or their working hours.

The service provides users with the following levels of access:

  • Limited Access: Right to view account balances and movement
  • Controlled Access: Right to view account balances and movement as well as enter transactions that require the approval of a user with Authorisation Access
  • Authorisation Access: Right to view account balances and movement and approve transactions entered by users with Controlled Access
  • Full Access: Right to view account balances and movement and execute transactions directly.
For more information and technical support, contact us on 8000-3333 (free local calls) and +357 22 888610 (international calls) or email us at esupport@alphabank.com.cy.
Charges Catalogue
Information on the fees and/or services offered by Alpha Bank.
LEARN MORE

Useful Tools

  • Safety tips
  • Accumulated Savings Amount Calculator
  • Privacy Notice for Protection of Personal Data
  • Exchange Rates
  • Deposit Guarantee Scheme
  • Monthly Loan Installments Calculator
  • Savings Duration Calculator
  • Monthly Savings Calculator

Regulatory framework

  • Investor Compensation Fund
  • Privacy Notice for Protection of Personal Data
  • General Terms and Conditions
  • MiFiD Directive
  • Single Payment Transactions Terms
  • Deposit Guarantee Scheme
  • Common Reporting Standard - CRS
  • DAC6
  • Foreign Account Tax Compliance Act - FATCA
  • SEPA / Regulation (EU) No.260/ 2012
  • Compliance Division
  • Patriot Act Certification
  • Wolfsberg AML questionnaire
  • KYC Statement
  • Whistleblowing Policy and Procedures
  • Crossborder fees / Regulation (EU) 2019/518
  • Terms of Use of Social Media
  • LIBOR Transition to Alternative Risk-Free Rates

For your information

  • BREXIT FAQ
  • Rights when making payments in Europe
  • Information Material
  • Online Transaction Safety
  • How to protect your cards
  • Statement of Fees
  • Financial Indicators
  • Useful Pages

Useful links

  • The Financial Ombudsman of the Republic of Cyprus
  • Central Bank of Cyprus
  • European Central Bank
  • Association of Cyprus Banks
  • Consumer Protection Service – Ministry of Energy, Commerce and Industry
  • Directive on Arrears Management of 2015
  • Guide on the Code of Conduct on the Handling of Borrowers in Financial Difficulties

For your service

  • Correspondent Banks
  • Base Rates
  • Lending Rates
  • Exchange Rates
  • Fee Information Documents
  • Charges Catalogue
  • Alpha Bank Gold Personal Banking Service Charges
  • Bank Holidays
  • Alpha Bank IBAN BIC / SWIFT Calculator
  • Service Hours

Phone Service

22 88 88 88 Monday to Thursday 07:30 - 15:00 Friday 07:30 - 14:30

Map

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Contact

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